681: What to Do When Clients Push Back on Your Process
Today, we’re cutting the small talk and diving right into part 2 of our conversation. That’s how important we deem this topic to be. If you own a service-based business, there’s a high chance you’ve encountered a client who wants to change some aspect of your delivery. Usually, this comes up during the sales process, but occasionally it arises immediately after they’ve booked. Today, we’re talking about how to navigate this based on when and where they are wanting to customize the product, and how to handle it at each stage. When clients feel that they can negotiate price, tinker with the scope, and haggle with you on the deliverables, what do you do? We’re here to help you navigate these complexities.