048 Survey Booker and Customer Experience with Matt Nally
Matt Nally is the founder and director of Survey Booker, a specialist CRM tool that helps surveyors to generate and convert more leads, as well as reduce admin work in the survey process. Survey Booker automates tasks such as quoting, payment, terms of engagement and survey updates, so surveyors can focus on the quality of contact with a customer and the quality of survey itself. What Is Covered: How Matt conducted customer experience research for the surveying industry The findings on inquiry response time and the quality of websites of surveyors Why it’s so important to respond to customers within one day How Survey Booker works and its benefits for surveyors How surveyors can improve the quality of engagement with customers Connect with Matt Nally: https://www.linkedin.com/in/mattnally/ Connect with Marion Ellis: LinkedIn https://www.linkedin.com/in/marion-ellis-frics-ccxp/ Instagram https://www.instagram.com/marionsurveyor/ Facebook https://www.facebook.com/pg/marionsurveyor/ https://www.blueboxpartners.com Resources: Survey Booker https://surveybooker.co.uk/ Risk Management in Surveying with Emma Vigus https://directory.libsyn.com/episode/index/id/16867835 The Surveyor Hub Community https://www.facebook.com/groups/the.surveyor.hub.bluebox.partners