2410: Driving Innovation: The Cisco CX Customer Hero Awards with Alistair Wildman

On this special episode of Tech Talks Daily, I'm broadcasting straight from Cisco Live in Las Vegas, and I'm about to take you behind the scenes of the most anticipated event of the conference: the Cisco CX Customer Hero Awards. This is the place where extraordinary customer achievements in technology innovation are recognized and celebrated. Joining us is the man leading the celebrations, Alistair Wildman, Senior Vice President of Cisco Global Customer Experience (CX). With a career in technology spanning over two decades, and having held executive positions at tech giants like Microsoft, Salesforce, and VMware, Alistair's insights into the tech world are second to none. In this conversation, Alistair shines a light on the award winners, sharing the transformative stories of each customer Hero, from NYC Health + Hospitals' secure network initiative to Nationwide's digital transformation, Princess Cruises' innovative customer experiences, Honeywell's automation triumph, and many more. Alistair's passion for customer success is evident as he details the groundbreaking work these companies have achieved with the aid of Cisco's cutting-edge technology. But this episode isn't just about celebrating technology's triumphs; it's also about the future. Join us as we explore these inspiring tales of technological innovation and discuss the future of customer experiences. As always, remember that technology isn't just changing the way we live—it's the driving force behind every successful business. So, tune in, get inspired, and let's talk tech.

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If every company is now a tech company and digital transformation is a journey rather than a destination, how do you keep up with the relentless pace of technological change? Every day, Tech Talks Daily brings you insights from the brightest minds in tech, business, and innovation, breaking down complex ideas into clear, actionable takeaways. Hosted by Neil C. Hughes, Tech Talks Daily explores how emerging technologies such as AI, cybersecurity, cloud computing, fintech, quantum computing, Web3, and more are shaping industries and solving real-world challenges in modern businesses. Through candid conversations with industry leaders, CEOs, Fortune 500 executives, startup founders, and even the occasional celebrity, Tech Talks Daily uncovers the trends driving digital transformation and the strategies behind successful tech adoption. But this isn't just about buzzwords. We go beyond the hype to demystify the biggest tech trends and determine their real-world impact. From cybersecurity and blockchain to AI sovereignty, robotics, and post-quantum cryptography, we explore the measurable difference these innovations can make. Whether improving security, enhancing customer experiences, or driving business growth, we also investigate the ROI of cutting-edge tech projects, asking the tough questions about what works, what doesn't, and how businesses can maximize their investments. Whether you're a business leader, IT professional, or simply curious about technology's role in our lives, you'll find engaging discussions that challenge perspectives, share diverse viewpoints, and spark new ideas. New episodes are released daily, 365 days a year, breaking down complex ideas into clear, actionable takeaways around technology and the future of business.