3012: The Power of AI in Casinos: Enhancing Experiences and Upholding Ethics With Light & Wonder

In today's episode of Tech Talks Daily, I sit down with Jon Wolfe, President of Global Systems and Services at Light & Wonder, a leader in the casino technology space. With the casino industry being a $300 billion giant, it's no surprise that it's eager to embrace cutting-edge technologies, particularly artificial intelligence. Jon brings deep insights into how AI is poised to transform casino floors, enhance player experiences, and tackle some of the industry's most pressing ethical challenges. Jon discusses how AI is reshaping the traditional casino environment by creating more personalized and engaging experiences for players. From generating real-time rewards based on player behavior to detecting when a player is likely to end their gaming session, AI is making it possible for casinos to respond instantly and keep players engaged. However, with great power comes great responsibility. Jon delves into the importance of ethical AI use, transparency in AI-driven decisions, and the measures Light & Wonder takes to protect player data and privacy. This commitment not only builds trust but also ensures that AI is used to foster responsible gaming practices, detect risky behavior, and maintain the integrity of the gaming experience. As we explore the future of AI in the casino industry, Jon shares his vision for 2025, where AI will collaborate more closely with casino operators, automate routine tasks, and continuously improve customer experiences in real-time. He also reflects on his career journey, particularly the impact of his early mentor, Jack Binion, who taught him the value of putting the customer first. These lessons remain at the core of his approach as he leverages AI to anticipate and meet the evolving needs of casino patrons. Join us for a fascinating conversation about the intersection of AI, ethics, and the future of gaming. What does the future hold for AI in casinos, and how will it continue to reshape the industry? Tune in to find out!    

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If every company is now a tech company and digital transformation is a journey rather than a destination, how do you keep up with the relentless pace of technological change? Every day, Tech Talks Daily brings you insights from the brightest minds in tech, business, and innovation, breaking down complex ideas into clear, actionable takeaways. Hosted by Neil C. Hughes, Tech Talks Daily explores how emerging technologies such as AI, cybersecurity, cloud computing, fintech, quantum computing, Web3, and more are shaping industries and solving real-world challenges in modern businesses. Through candid conversations with industry leaders, CEOs, Fortune 500 executives, startup founders, and even the occasional celebrity, Tech Talks Daily uncovers the trends driving digital transformation and the strategies behind successful tech adoption. But this isn't just about buzzwords. We go beyond the hype to demystify the biggest tech trends and determine their real-world impact. From cybersecurity and blockchain to AI sovereignty, robotics, and post-quantum cryptography, we explore the measurable difference these innovations can make. Whether improving security, enhancing customer experiences, or driving business growth, we also investigate the ROI of cutting-edge tech projects, asking the tough questions about what works, what doesn't, and how businesses can maximize their investments. Whether you're a business leader, IT professional, or simply curious about technology's role in our lives, you'll find engaging discussions that challenge perspectives, share diverse viewpoints, and spark new ideas. New episodes are released daily, 365 days a year, breaking down complex ideas into clear, actionable takeaways around technology and the future of business.