3201: How Boomerang Is Using AI to Turn Lost & Found Into A CX Advantage

How can something as simple as returning a lost item transform customer experience and brand loyalty? In this episode of Tech Talks Daily, I sit down with Skyler Logsdon, CEO & Co-founder of Boomerang, to explore how his company is redefining the lost & found process through AI-powered automation. Boomerang isn’t just helping businesses return lost belongings—it’s turning those moments of frustration into powerful customer engagement opportunities. With major brands like Wells Fargo Center, Universal Studios, and top MLB & NFL teams using Boomerang’s platform, lost & found has become more than just an operational challenge—it’s a differentiator in customer experience. Skyler explains how AI-driven matching streamlines the process, reducing the burden on businesses while dramatically increasing the chances of reuniting customers with their valuables. But more than efficiency, it’s about trust. Every successfully returned item creates a meaningful connection between a business and its customers, reinforcing loyalty in a way that no marketing campaign can. We also discuss how Boomerang’s rapid expansion is building a global network of trust. From sports stadiums to theme parks and hotels, businesses are recognizing that lost & found is no longer just a back-office function—it’s a key touchpoint in the customer journey. Looking ahead, Skyler shares how Boomerang plans to scale its impact in 2025 and beyond, with the goal of making lost item recovery seamless across industries worldwide. How can businesses turn small moments of frustration into lasting customer loyalty? And what role does AI play in creating frictionless, trust-building experiences? Tune in to hear how Boomerang is revolutionizing lost & found and changing the game for customer experience.

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If every company is now a tech company and digital transformation is a journey rather than a destination, how do you keep up with the relentless pace of technological change? Every day, Tech Talks Daily brings you insights from the brightest minds in tech, business, and innovation, breaking down complex ideas into clear, actionable takeaways. Hosted by Neil C. Hughes, Tech Talks Daily explores how emerging technologies such as AI, cybersecurity, cloud computing, fintech, quantum computing, Web3, and more are shaping industries and solving real-world challenges in modern businesses. Through candid conversations with industry leaders, CEOs, Fortune 500 executives, startup founders, and even the occasional celebrity, Tech Talks Daily uncovers the trends driving digital transformation and the strategies behind successful tech adoption. But this isn't just about buzzwords. We go beyond the hype to demystify the biggest tech trends and determine their real-world impact. From cybersecurity and blockchain to AI sovereignty, robotics, and post-quantum cryptography, we explore the measurable difference these innovations can make. Whether improving security, enhancing customer experiences, or driving business growth, we also investigate the ROI of cutting-edge tech projects, asking the tough questions about what works, what doesn't, and how businesses can maximize their investments. Whether you're a business leader, IT professional, or simply curious about technology's role in our lives, you'll find engaging discussions that challenge perspectives, share diverse viewpoints, and spark new ideas. New episodes are released daily, 365 days a year, breaking down complex ideas into clear, actionable takeaways around technology and the future of business.