Our Bold New Plan To Suck Less: Special Guest Host Bonus Episode
Something different for this Holiday season on the #pod as I head into my eighth year of The Voice of Retail and prepare for the year ahead - a guest host, cross-over thought leader insight bonus series of episodes from my award-winning Remarkable Retail #podcast. This past summer, Steve Dennis and I released a series of six bonus episodes with leadership insights adapted from his newest best-seller, Leaders Leap. In a world where anything less than delivering highly differentiated and truly remarkable customer value is often ignored, sucking less, merely closing the gap on competitive performance (what Steve calls “innovating to parity”) or offering a slightly better version of mediocre is choosing to move into a zone of irrelevance, or perhaps even putting your organization on the path to outright extinction.