11. Robodebt as algorithm (part 2) - random number generator decision-making

How will automation impact the ability of people to seek review of administrative decisions by government agencies? In this episode, we talk about the human bias toward thinking computers are right, and take a brief digression into another public service scandal - The Great Post Office Trial - where discrepancies on a computer screen were used as proof to send people to jail. You can find Alison's homework reading by former Chief Justice French here. This podcast was record...

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Unpacking lessons for the public service, starting with the Robodebt Royal Commission. In 2019, after three years, Robodebt was found to be unlawful. The Royal Commission process found it was also immoral and wildly inaccurate. Ultimately the Australian Government was forced to pay $1.8bn back to more than 470,000 Australians. In this podcast we dive deep into public policy failures like Robodebt and the British Post Office scandal - how they start, why they're hard to stop, and the public service lessons we shouldn't forget.