15. Behavioural insights in Robodebt: at last, an argument!

In this episode, Danielle and Alison bring the conflict on their views of behavioural insights. Danielle thinks it's a revelation that government started thinking about its customers and what works for them. Alison thinks it's oversold, and not always deployed in the interests of the people. Caroline wonders if we can all just get along.Ultimately, the listeners win.References from the episode include:If Books Could Kill podcast on NudgeRichard Thaler and Cass Sunstein Nudge: Improving decisi...

Om Podcasten

Unpacking lessons for the public service, starting with the Robodebt Royal Commission. In 2019, after three years, Robodebt was found to be unlawful. The Royal Commission process found it was also immoral and wildly inaccurate. Ultimately the Australian Government was forced to pay $1.8bn back to more than 470,000 Australians. In this podcast we dive deep into public policy failures like Robodebt and the British Post Office scandal - how they start, why they're hard to stop, and the public service lessons we shouldn't forget.