Mike Kaiser, former DG of Department of Premier and Cabinet (Qld)

Mike Kaiser, recently departed head of the Queensland Public Service, joins us to chat about the interface between political offices and the public service, lessons from robodebt, why delivery is everything in government and the secret of leadership. Now for some appropriately bureaucratic disclaimers.... While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right. If you want rigorous...

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Unpacking lessons for the public service, starting with the Robodebt Royal Commission. In 2019, after three years, Robodebt was found to be unlawful. The Royal Commission process found it was also immoral and wildly inaccurate. Ultimately the Australian Government was forced to pay $1.8bn back to more than 470,000 Australians. In this podcast we dive deep into public policy failures like Robodebt and the British Post Office scandal - how they start, why they're hard to stop, and the public service lessons we shouldn't forget.