EP 110: Colonoscopies and Customer Service

When is good customer service most important? When things are at their MOST uncomfortable… think colonoscopy-level discomfort.The good news? Even something as unpleasant as a painful medical procedure can be remembered in a better light if the experience ends well. And if that’s true for a colonoscopy, imagine the possibilities in our photography businesses!Today, I’m sharing some lessons from Nobel Prize-winning psychologist Dan Kahneman, along with my three-step system for how to appropriat...

Om Podcasten

You love photography, but running a business? That's a different story. If you've ever thrown up your hands trying to figure it out yourself and said "This CAN'T be that hard!!!" you've come to the right place. Host Annemie Tonken's secret superpower is cutting through the confusion to give you actionable, step-by-step strategies and systems that will help you build a business that reflects your values, serves your needs, and thrills your clients. Tune in to find out why thousands of photographers around the world love Annemie's simple, you-can-do-this approach to everything from pricing to marketing to customer service... and so much more! Whether you're still just dreaming of starting a photography business or have years of experience under your belt, you'll find ideas and inspiration every week to help you run a profitable, sustainable business you love.