Landing On Your Feet with Shane Stenson

When life throws us a punch, it hurts. There are no two ways about it. But it also presents us with an opportunity to get off the hamster wheel, pause, and reflect. It gives us space to explore interests, and relaunch with intentionality. Shane Stenson, Team Lead and Principal Customer Success Manager at HubSpot, shows us that a growth mindset is not just about climbing the career ladder, but a way to approach life. In this episode, we talk about the roadblocks and hiccups in our careers, and about landing on our feet. Shane shares stories about being part of a company that was acquired, feeling burned out and taking a career break, going for roles that didn’t feel right, failing interviews and the amazing feeling of knowing what your next step is. In his own words, “A lot of people think ‘I’ve worked so hard over the last 6 months to get into the particular role that I am in, I’ve grown so much’. But there is equally as much to be learned from scenarios where it didn’t work out in the way you would have hoped. It’s that old cliche, you learn more from the losses.” In midst of layoffs and uncertainty, this is a great episode to ground us. Music: Workday by Scott Dugdale

Om Podcasten

In this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. We talk to the experts and the do-leaders. And they share their secrets to help you unlock the next level of performance of your Customer Success team while focusing on the most important aspect of CS: delivering customer outcomes.