Margaret Harrison on Mastering Change Management To Drive Results

"The only constant is change." Get ready for a mind-shifting episode with senior Customer Success leader and Change Management expert, Margaret Harrison. As CS professionals we operate at the intersection of the vision our customers have for their organisations and their current reality. And we do that while navigating the waves of change inside our organisations. But change is not easy. In fact, change can be exhausting. In this episode, we discuss the psychology of change and why it can be so difficult to navigate it. We dive into simple and effective approaches to driving transformative change for your team and customers alike. And we leave you with 3 proven tactics to achieve successful change outcomes. Don't miss this captivating opportunity to ignite change and create a lasting impact in your organisation. Resources: Book - Switch Music: Workday by Scott Dugdale

Om Podcasten

In this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. We talk to the experts and the do-leaders. And they share their secrets to help you unlock the next level of performance of your Customer Success team while focusing on the most important aspect of CS: delivering customer outcomes.