When Hard Work Meets Passion with Phil McHugh

It’s easier to excel when we do the things we are passionate about. For the final episode of the year, I interviewed Phil McHugh, Senior Director of Customer Success at Hubspot, a.k.a my boss. From the outside Phil’s career looks like a supersonic rocket, starting out as an Account Manager and going straight up to the moon. But through this chat, we are reminded that no success story is devoid of challenges. On the path from computer science drop-out to advertising and then technology, Phil reflects on the importance of knowing what you don’t want, how he discovered a passion for advertising, moving to the U.S., saying “yes” to a weird proposition and more. Phil is a storyteller, you won’t want this one to end. In his own words, “Never be afraid of saying yes to something. We need to make big and bold decisions to continue growing.” Tune in, buckle up and get ready for a journey! Music: Workday by Scott Dugdale

Om Podcasten

In this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. We talk to the experts and the do-leaders. And they share their secrets to help you unlock the next level of performance of your Customer Success team while focusing on the most important aspect of CS: delivering customer outcomes.