How to Provide Great Customer Service

How do you keep customers coming back for more? By being attentive to their needs and priorities. Learn customer-centred ideas to integrate into your business from the best. Mitzi Rivas, CEO and Founder of Livie & Luca, is all about customer service and she’s got the customer retention rate to prove it. And John DiJulius, the founder, Chief Revolution Officer, and President of the DiJulius group, gives us some great tips on how to provide great customer service no matter where you are in your small business journey.—(04:13) How Mitzi personalizes her customer’s experience(09:46) How you can enhance the customer experience using delivery(15:04) What do entrepreneurs get wrong about customer service?(18:04) How do you maintain good customer service as you scale?(19:24) How can a smaller business compete with a larger business when it comes to customer service?—Click HERE to leave us a message!By submitting your voicemail, you’re granting us permission to use the recording in episodes of This is Small Business. Please note, voicemails will not receive direct responses. For help with other questions to Amazon unrelated to this show, you can reach out to Amazon’s customer service team at amazon.com/contact-us.

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Step into the exciting world of entrepreneurship with This Is Small Business! Join us on an adventure as we dive deep into the riveting tales of triumph and tenacity of small business owners. This Is Small Business speaks with business owners from all over as they go through the highs and lows of entrepreneurship and we uncover the secret sauce behind building a thriving business. Tune in to hear from a dynamic array of guests, each with their own captivating backgrounds and unique perspectives that epitomize the spirit of small business entrepreneurship. Get ready to be inspired, motivated, and empowered to chase your own entrepreneurial dreams and start your next venture! Whether you’re an aspiring entrepreneur or an avid fan of the Buy It Now show, "Behind the Buy" offers behind-the-scenes stories that will inspire you to take the next step in your own business journey. From the intense preparation to the thrill of winning, we explore every angle of what it takes to pitch, win, and build a thriving business. Discover how each Buy It Now winner plans to use their prize to scale their business and how you can apply these lessons to your own entrepreneurial path. Tune in and get inspired by the real stories behind the entrepreneurs and products featured on Buy It Now. You can find winning products on the Buy It Now Store. Follow TISB: Behind the Buy on Spotify, Apple Podcasts, or wherever you get your podcasts, and make sure to watch Buy It Now on Prime Video.