“If you're not interacting with your customers, where the customers are, then you're clearly doing it wrong.”
It’s almost 2021, and now more than ever, customers (and employees) expect to use digital channels to engage and work. Therefore every business needs a strategy which embraces digital channels -- but few have them.
So, does Digital Strategy exist on its own? Is it relevant? If it is, how can you define it?
A wide ranging innovation podcast brought to you by the tech, experience and data team at Cohaesus. We focus on leading edge topics to help you and your business navigate the complex worlds of innovation, design and technology and help you make sense of the best ways to drive great customer experiences through data, continuous optimisation and developing emotionally captivating design experiences to compel your audience to keep coming back.