Delighting your customers internally or externally is a hard job. Alex Lee, Head of Experience and Design @ Cohaesus, explains how anyone can put their organisation on the journey to customer delight. We talk through the tools, processes and know how required to develop a clear concise roadmap for any organisation struggling with the move to the experience economy.
A wide ranging innovation podcast brought to you by the tech, experience and data team at Cohaesus. We focus on leading edge topics to help you and your business navigate the complex worlds of innovation, design and technology and help you make sense of the best ways to drive great customer experiences through data, continuous optimisation and developing emotionally captivating design experiences to compel your audience to keep coming back.