The Problem with Feedback Surveys with Senior UX Designer, Flavio Lamenza #24
The opportunity to spend time with your customers is the most valuable thing a business can do. Put that time to good use - it can make or break experiences.Sky’s Flavio Lamenza has observed the best and worst in user experiences, from sites implementing simple feedback tools to halting an eCommerce funnel the moment you set foot on a site.We hear from Flavio, Senior UX Designer, who joins us to offer his fabulous insights into the hurdles you can remove from your user experience, how you can spend more quality time with customers, and why it’s vital to take a holistic look at UX rather than rely purely on data alone.This episode of Tied Together covers:Whether the widespread use of ‘feedback drawers’ is actually effectiveThe importance of carefully considering when you ask for feedbackExamples of feedback collection practices to avoidWhy interoperability between steps in UX is key to solving issuesTips for anyone breaking into UXLinks and references: https://bit.ly/3GJGxwOLearn more with our 'The Problem with Feedback Survey's' Whitepaper: https://bit.ly/3slAzMH