TIYB Highlights - Robert Albert of Routehappy – How Was Your Flight?
Merchandising content platform for flight shopping… Robert Albert, CEO of Routehappy (the industry standard for airline rich content, acquired by ATPCO) joins John Matson and Nick Vivion in the MouthMedia Network studios powered by Sennheiser. In this episode: The most commonly desired amenity in travel: seat, then WiFi Selling a singular vision when pitching/building Routehappy How it is not actually all about price An entire ecommerce category that’s comeditized, we all about the experience from that moment on Explaining products and services customers are happier, and the industry does better How it was obvious to him that every customer needed this Why Albert feels it has felt like spreading a religion, every meeting is positive, but not necessarily a priority all the time It is an organic experience, brick by brick building the path forward for the company and the recognition of the need How the pace of building the company has helped them build it right, solving a complex problem, and why the company is ready for prime time now and can solve global differentiation problem in flight shopping Why GDS’s didn’t solve this prior Sales cycles in travel vs. funds for startups Massive network effect, explaining the story and getting airlines and distributers to align on the story and potential impact How hard Albert and team worked building the company, holding twenty five meetings a week while traveling, making good product decisions that got companies interested Originally Routehappy was about consumer flight reviews, then built APIs of data, and operating lean Happy and cheap as a product compass How Routehappy’s solution was now described as being able to enable the industry with better data, and that resulted in the first serious ways people were paying attention Moving from B to C to B to B as a pivot Pineapple chunks, and why this Australian treat was the snack, and the meaning How Routehappy was recently acquired by ATPCO, software that manages the world’s airfares UTA rich context (universal ticket attribute) Becoming the “Switzerland of rich content”, how Routehappy can now deliver on the thing they said they were doing for seven years Overall vision as the next gen storefront, how it is time to modernize flight shopping, how indirect channels can and should transform, and coming together with the “how” The happy empire and the tip of the iceberg Albert’s parental inspiration for travel