Creativity driven performance, CPG lessons for SaaS and the power of distinctive assets - Michelle Taite, Mailchimp
As Chief Marketing Officer, Michelle Taite leads Intuit Mailchimp’s Marketing teams and is responsible for the business’ end-to-end brand, acquisition, performance, product, and lifecycle marketing activities globally in addition to Mailchimp's in-house creative agency Wink. Joining just after Mailchimp's $12b acquisition, Michelle had the task of integrating their marketing into the wider Intuit team.Intro00:00 - Intro00:48 - Starting out desigining sneakers02:39 - From New Balance to Unilever04:13 - Doing purpose work for Dove05:15 - Michelle’s favourite work at Unilever06:27 - From CPG to SaaS09:29 - What is Mailchimp and why is it successful11:06 - Staying close to the customer13:26 - How to market to marketers14:54 - Email is not dead16:15 - Integrating an acquired company20:40 - Performance vs brand marketing25:16 - How AI will enhance creativity29:20 - Mailchimp's distinctive assets33:21 - How marketing influences the product35:56 - How to market to marketers38:35 - Obsessing about the 95% not in market40:45 - Top CMO advice from Michelle