Episode 30: Taking Risks to Find New Opportunities with Margaritaville

This week IDeaS’ chief evangelist Klaus Kohlmayr speaks with Claudia Infante, VP of revenue strategy at Margaritaville. Claudia shares how her resort-and-leisure focused organization is coping with travel-related uncertainty and the new opportunities that have presented themselves.Claudia also introduces Women in Travel Thrive, a new initiative she co-launched with industry colleagues to help reduce the impact of COVID-19 on women’s career progressions. Claudia invites anyone interested in participating to check out the website and reach out to her on LinkedIn: https://www.linkedin.com/in/claudiainfante/.Other topics discussed in this episode include:Tactics for boosting customer ratings and the importance of increasing net promoter scoreChanging consumer priorities, market segments and seasonalityThe importance of taking risks in order to find new opportunitiesAdvice for revenue managers starting out in their careers or those needing to pivotThanks for listening! Please subscribe to our podcast on your favorite podcast network and share with colleagues in the travel and hospitality space who may find this episode useful.

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For hoteliers. By hoteliers. Unconstrained Conversations is the hospitality industry’s collaboration point for real-world stories and actionable advice in revenue management, total profit optimization and driving a connected commercial organization. We'll uncover experiences and hear real-life examples from some of the world’s most creative hotel industry thought leaders.