EP09: Pretext Support with Bernardo Retana of Otium Residences
Bernardo Retana of Otium Residences in Marbella, Spain has a great pedigree of hospitality and finance. But what I like most about his topic here is its unconventionality — it’s innovative in that no one taught him or instructed him to do this. But simple enough that pretty much all of us could do it too. I was drinking beers with Bernardo in Barcelona, Spain at the KigoWorld event, when he shared the Whatsapp idea. So I asked if we could quickly move rooms and archive the idea for you all to hear. The concept is to use Whatsapp as a concierge line of communication: to be there for anything the guest may need without necessarily feeling intrusive. Oh and if you want to innovate like Bernardo, consider a demo with our friends at PointCentral (free HVAC Analytics included from this landing page): https://www.pointcentral.com/vrmb/ Here are some links that may or may not have been mentioned in the show: http://otiumspain.com/ https://www.otiumspain.com/residences https://www.whatsapp.com Learn more about the host, visit https://mattlandau.com/ Get marketing strategies for vacation rentals, visit https://www.vrmb.com/ Collaborate with other professionals in https://community.vrmb.com/