Customer Support - an Interview with Joel Spolsky
What makes good customer service?
Joel talks about fixing everything two ways, not outsourcing technical support, taking the blame, and about the puppet.
Check out Joel's blog (http://www.joelonsoftware.com)
I mention the Irish Guitar Podcast (http://www.irishguitarpod.com)
Daniel Szuc and I wrote The Usability Kit (http://www.theusabilitykit.com).
Duration: 23:10
File size: 10.6MB