#204: Up-level the Client Experience with John Grant

Melissa is sitting down with founder of Agile Attorney Consulting, John Grant. John has a proven record as a legal innovator who helps legal teams optimize their workflows, strategies, and systems. The tools he learned during his decade in the tech industry have shaped his mission of helping lawyers improve what they do, and he’s here to share his insights on how we can apply those principles in the real world.   Listen in as Melissa and John dive into the importance of looking at your practice through the lens of your client and their experience. You’ll hear why doing this inherently forces better quality legal work, how he’s navigated shifting to a client-first approach in his business, and how unbundling your business internally has the potential to help you up-level client satisfaction.   Get full show notes and more information here: https://www.velocitywork.com/204

Om Podcasten

The Law Firm Owner Podcast, powered by Velocity Work, is the go-to resource for law firm owners looking to take their business to the next level. Host and founder Melissa Shanahan shares insights and practical advice on how to organize your numbers, grow your team, increase your revenue, and achieve a better work-life balance. Through quarterly strategic planning, accountability, and coaching, Melissa shows listeners how to create sustainable success for both their firms and their personal lives. Tune in each week to join the community of law firm owners who are committed to taking their businesses from where they are now to where they want to be.