#68: Demystifying Customer Service for Law Firm Owners with John Strohmeyer

This week, customer service expert John Strohmeyer joins Melissa for a discussion about the importance of having seamless processes before you aim for the "above and beyond" as far as service goes. 1. Check out John's podcast: Five Star Counsel 2. Learn more about John Strohmeyer.  3. Don't know about Joshie? Check out the story of the lost giraffe that was returned with pizazz here. 4. Learn about Zappos' longest customer service call to date. 5. To learn more about Mastery Group, go to: velocitywork.com/join

Om Podcasten

The Law Firm Owner Podcast, powered by Velocity Work, is the go-to resource for law firm owners looking to take their business to the next level. Host and founder Melissa Shanahan shares insights and practical advice on how to organize your numbers, grow your team, increase your revenue, and achieve a better work-life balance. Through quarterly strategic planning, accountability, and coaching, Melissa shows listeners how to create sustainable success for both their firms and their personal lives. Tune in each week to join the community of law firm owners who are committed to taking their businesses from where they are now to where they want to be.