Making Veterinary Clients with Special Needs Feel Welcome
Episode 137 (2 2/3 YEARS of weekly podcasts!) This week, podcast hosts Dr. Ernie Ward and Beckie Mossor, RVT tackle a topic often overlooked in veterinary practice: How to make our clients with special needs feel welcome. Beckie shares her recent Chicago VMA experiences after giving a presentation on this topic, Dr. Ward shares stories of some good (and not so good) client interactions, and both share a multitude of tips and tactics for veterinary professionals. This is a podcast we recommend sharing with your entire clinic team and then creating your own staff training materials and policies. And, huge congratulations to our old Viewfinder co-host, Dr. Cyndie Courtney, on the recent birth of her son! CONGRATULATIONS, CYNDIE!!!! If you enjoy these podcasts, PLEASE leave us a review on iTunes! Your support fuels us to keep going! Thank you, VIEWFINDERS!