The Voice of The User: Who Owns the Metric?
POP QUIZ: Q/1: How many sets of measures do you need to improve a department’s performance? Answer: one. Q/2: Who owns that measure? Answer: The user.
POP QUIZ: Q/1: How many sets of measures do you need to improve a department’s performance? Answer: one. Q/2: Who owns that measure? Answer: The user.