Visual Problem Solving: Creating New SOPs (ENCORE)
How is it that Sheldlah choose to pursue problem solving (“PS”) with such strength that, in 1987, it adopted this definition: “A problem is any thing that inconveniences anyone downstream?” All problem solving is fundamentally about creating new standards—new reliable procedures— that allow us to repeatedly achieve the value/specs our customer wants. In many companies, PS merely organizes the noise around a problem and makes it more approachable—instead of doggedly pursuing cause. But chronic problems exist on a nested or multi-layered level; there can be no silver bullet solution. This week (in the first of two shows on the topic), Dr. Gwendolyn Galsworth, visual workplace expert and your host, shares her perspectives on solving chronic, costly, complex problems, indispensable to operational excellence. Join her as she shares the definition of a standard that Dr. Ryuji Fukuda revealed to her in 1985 that almost made her drop her teacup. An ENCORE Episode while Gwendolyn travels.