Episode 32 -“The Experiment We Never Knew We Needed” with Katie Orme, Octopus Energy

Katie Orme talks to Chris Fitch about Octopus Energy’s decision to employ a team of eight in-house social workers for its customers. Katie shares what a typical day involves as Head of Service for Social Work, the types of customer cases she is helping, and the impact her team of eight are having for Octopus Energy and the customers they serve. https://www.linkedin.com/in/katie-orme-764b41282/

Om Podcasten

Welcome to the Vulnerability Matters podcast from the Money Advice Trust. A series that examines from a range of perspectives how firms are supporting consumers in vulnerable situations.