Episode 42 - What makes an adjustment reasonable?
Disabled customers need reasonable adjustments – but just what is reasonable (and unreasonable)? Dr Maria Orchard (University of Leeds) and Naomi Aziz (Scope) unpack what the Equality Act 2010, and the Equality and Human Rights Commission’s Code of Practice, suggest that every firm could usefully consider. https://www.linkedin.com/in/mariaorchard https://www.linkedin.com/in/naomipeel/ https://www.equalityhumanrights.com/equality/equality-act-2010/codes-practice/services-public-functions-and-associations-code-0