Conversations Squared #9 Andrew Muir

We’re used to hearing Text To Speech in conversational AI, but that’s not the only option available. Voice assistants don’t have to use synthetic speech - they can use recordings of a live voice talent instead.Andrew Muir, Lead Dialogue Designer at PolyAI, explains the benefits of using voice talents. One of his points really resonated with me - why voice talents ease users into the experience!00:00    Start00:24    Tell me about yourself?02:38    What's your favourite bot?03:26    What are your biggest concerns about ChatGPT?05:58    What journalistic skills do you use in conversation design?08:42    Why do you choose to use voice talent at PolyAI?13:10    So voice talent eases users into the experience?13:52    Where would you choose to use synthetic voices?15:56    Are you using voice talents and cloned voices?17:03    Please tell me about your relationship with the voice talents?19:14    Do you give the voice talent freedom to create their work?19:50    Do voice talents push back against being used in AI projects?21:36    Voice talents could get left behind by synthetic voices22:46    Are voice talents proactively cloning their voices?23:21    How do you approach updates to avoid spiralling costs?26:24    Do you adjust the design based on a voice actor's performance?30:40    Is a synthetic assistant with an empathetic voice a design sweet-spot?31:51    Do you think there's scope for non-human character design?36:38    The way words are said matters38:56    The user observes everything about the bot41:16    How do you approach voice localisation at PolyAI?45:44    Personas are received differently in different locales46:43    You have to know the culture intimately to localise48:47    We have to expect we will keep updating our work50:35    Where can people find out more about you? Hosted on Acast. See acast.com/privacy for more information.

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Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.“One of the most consistently insightful and deeply respected podcasts in the industry”Bradley Metrock, Score Publishing Hosted on Acast. See acast.com/privacy for more information.