Enterprise conversation design best practice with Celene Osiecka, Senior Director of Conversation Design at [24]7.ai

Senior Director of Conversation Design at [24]7.ai, Celene Osiecka joins us to share best practice on conversation design at scale for enterprise.Celene Osiecka is part of a rare breed of conversation designers with 10 year's experience. Although conversation design has been a practice for decades, it's only recently that the term has become solidified as its begun to reach mainstream awareness.This is in part due to the rise in popularity of chatbots since 2016, and also due to the wide adoption of voice assistants on mobile and smart speakers. However, even the early adopters of those platforms still only have 5 year's experience at best.So whenever you have the opportunity to speak to someone who has an unusual amount of experience across all kinds of conversational interfaces, you know you're in for a treat.We chatted to Celene about:The maturity of the conversation design practiceCelene's experience and about [24]7.aiExamples of new conversation design new best practicePersonality design and the role it plays in conversation designBest practice and challenges when designing in teamsThe future of the conversation design roleLinksMore information on the services that [24]7.ai offersConnect with Celene on LinkedInPresented by DeepgramDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:Deepgram websiteDeepgram on LinkedInDeepgram on Twitter See acast.com/privacy for privacy and opt-out information.

Om Podcasten

VUX World brings the brightest minds from the world’s most innovative companies, all of whom are pushing the boundaries of voice AI, conversational AI, and NLP technologies, to share insights, learnings and guidance that helps business executives and teams create the future of AI-driven customer experience.We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.“One of the most consistently insightful and deeply respected podcasts in the industry”Bradley Metrock, Score Publishing.Covering topics including speech technology, voice AI, NLP, NLU, chatbots, voice bots, voice assistants, voice user interfaces, conversation design, service automation, and how all of this can be used to create the future of customer experiences for brands and enterprises. See acast.com/privacy for privacy and opt-out information.