Enterprise conversational automation with Derek Roberti

Derek Roberti is the VP Technology, North America, at Cognigy, based in California. He joins us to share his insights and observations on using conversational AI automation in the enterprise for automating service delivery. We chat to Derek about:Cognigy and its historyDemocratising AIThe need for market education The balance between technical capability and ease of use in conversational AI toolsMarrying conversational AI with Robotic Process Automation (RPA)Whether conversational AI tools will convergeHow and if we'll see conversational automation within voice assistantsLinksVisit Cognigy.comConnect with Derek Roberti on Linkedin Hosted on Acast. See acast.com/privacy for more information.

Om Podcasten

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.“One of the most consistently insightful and deeply respected podcasts in the industry”Bradley Metrock, Score Publishing Hosted on Acast. See acast.com/privacy for more information.