The world's first accessible chatbot? With Mark Worden, NatWest

Join me and NatWest's Mark Worden to explore how NatWest designed and implemented the world's first accessible chatbot.It might surprise you to learn that one of the most accessible interfaces (conversational AI) is, in some cases, the least accessible part of your website.How would a blind person use your chatbot? What about someone with a physical impairment which means they can't use a keyboard?The reality is that, for some people, a chatbot is an exclusive. NatWest is the only company I've seen to date which is proactively addressing this issue, designing a bespoke chat interface that is WCAG 2.0 compliant. Mark Worden led the product team that developed this capability and he's here's on VUX World to share the results. Hosted on Acast. See acast.com/privacy for more information.

Om Podcasten

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.“One of the most consistently insightful and deeply respected podcasts in the industry”Bradley Metrock, Score Publishing Hosted on Acast. See acast.com/privacy for more information.