#92 Being a service employee still sucks and how to fix it

Amas visits with Brian Kearney and Ted Nardin, founders of 5th Talent for two great discussions. In this first one, they discuss the following: The disconnect between what companies say and how they actually treat their people  They discuss whether or not the contact center job a worthwhile job How does getting the human to human piece right actually benefit you? And much more Learn more about Brian: https://www.linkedin.com/in/briankearney-meaningfulwork/ Learn more about Ted:                   https://www.linkedin.com/in/tnardin/  

Om Podcasten

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.