We F*ucked Up So You Don't Have To Renewal Edition

We F*cked Up, So You Don't Have To: Episode 2 - The Renewal Red Flag RumbleUh oh, someone forgot the magic renewal dust! 🪄 In this episode, Melanie & Stino spill the tea about a huge account loss that could have been avoided. Buckle up for a cautionary tale about the importance of being proactive in customer success.Here's the down-low:A promised feature went MIA, leaving a $120,000 client feeling salty and ready to jump ship. ️We're talkin' major red flags ignored, folks. Lesson learned:...

Om Podcasten

Ever wonder if all those CS thought leaders, you know, mess up? Turns out, we all do! That's why we're launching "We F*cked Up, So You Don't Have To!", a hilariously insightful podcast where we spill the tea (and the lessons learned) on our biggest fuck ups. From onboarding disasters to communication catastrophes, we'll dissect our epic fails in bite-sized, 30-minute episodes – perfect for your daily commute. No sugarcoating, just real talk and actionable takeaways.