Don’t Teach Managers About Engagement: Teach Them to Be Engaging
"One day he challenged me and he said, 'Listen, I want you to help our 477 store directors be great. But listen, I don't want you to go and teach them about engagement. They don't need like a history lesson. But I want you to teach them how to be engaging.' As I've navigated through various organizations, what I realized is that most organizations have the same challenges around manager performance."Kamaria Scott, Manager Enablement Expert at AccentureWe're Only Human -- Episode 150 Duri...