How to Drive an Off-the-Charts Employee NPS (eNPS) Score
In this episode of We're Only Human, Ben talks with Alli Ford, VP of HR at Assembly Software, about how they have created an off-the-charts employee NPS (eNPS) score. The discussion emphasizes the necessity for HR leaders to understand and articulate the strategy of their company. Alli underscores that knowing why the company exists, its history, and future direction is essential for success in an HR role. The episode provides several takeaways: First, HR leaders should have a deep under...