11 - The Future of Customer Success - Jill Favro Sawatzky

Text us your questions and thoughts! This is a conversation with Jill Favro Sawatzky - Vice President of Customer Success & Advocacy at Commvault. Jill is an executive with broad experience in driving adoption through customer advocacy, having worked in some of the most world-renowned tech companies, such as IBM, Citrix and currently Commvault. Interestingly, Jill is sharing her predictions for the future of Customer Success and the required skillset for successful CSMs. So, this episod...

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Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to share their learnings and strategies with us. You’re going to be inspired.