25: How To Develop Client Relationship Measurement - Sarah Doughty

In this episode, I'm talking to Sarah Doughty, Customer Success Champion and Founder of Crescendo Labs. Sarah spent the last two decades leading Customer Success and Professional Services teams and currently she is helping companies with designing processes to capitalise on customer success and deliver great customer experience filled with value. In this mini-masterclass, you'll hear about: Change managementDeveloping client relationship measurementSkills for CSMsWorking well with Sale...

Om Podcasten

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to share their learnings and strategies with us. You’re going to be inspired.