The Power of Civility + Community with Christine Porath (S3:E8)

More than 65% of people feel no sense of community at work — and that was before the pandemic. Christine Porath studied data from 20,000 employees and after discovering the lack of community, she set out to change it. Christine wrote “Mastering Community: The Surprising ways coming together moves us from surviving to thriving.” She also wrote "Mastering Civility”. She’s a frequent contributor to the Harvard Business Review, and has written for New York Times, Wall Street Journal and McKinsey Quarterly. She’s worked with organizations like Google, the United Nations, Microsoft, and Ford. Right now, she is a visiting professor at the University of North Carolina at Chapel Hill's Business School. She makes a compelling argument with data and powerful stories for creating community in the workplace. She has connected the concept of community to engagement, retention and whether someone feels like they are thriving in their job. She also shares how her work on civility led to her most recent research on community. And she gives us a sneak peek into what she’s exploring now that might be a book someday down the road. Additional resources: Learn more about Christine’s research and her books at http://www.christineporath.com/ Read insights about how to create spaces to build community at work www.steelcase.com/WBnew Get the latest workplace design, insights and research: www.steelcase.com/subscribe Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios.

Om Podcasten

Welcome to Work Better, the podcast where we think about work and ways to make it better. Four overarching macro shifts are fundamentally changing work and will continue to alter the landscape for years to come. Some of these shifts have been building for years, while others seem to have happened all at once. It’s the magnitude of the change, along with the pace, that is uncharted territory. First, we’re living on screen. We’re spending more time collaborating on-screen than in-person. We have more meetings than ever and most people stay at their desk for video calls instead of going to a room to connect in person. No wonder people are feeling more lonely and isolated. We’re in the middle of an AI supercycle – a period of dramatic growth and change. People are learning how to make AI their new co-workers. It’s changing jobs and the skills we need at a dizzying pace. Sometimes that pace can be overwhelming. Meanwhile, the number of companies setting serious carbon reduction targets jumped 102% in one year. There’s a whole new mindset about sustainability. New types of jobs are being created, roles are changing, and people need new skills—essentially a culture change. It’s all good, but it’s a lot. Another big shift is mental health, which is on everyone’s minds. For employers it’s even more top of mind than physical health. Gen Z is coming into the workforce with higher levels of anxiety and people of all ages feel like their work-life balance is getting worse. With all the change around us, we need workplaces to be more like thriving communities. Because communities are both places and relationships. We need places that help us build connection, trust and a sense of shared purpose. By understanding how these shifts change behavior, we can create more resilient workplaces that build community and help people perform and feel better. This season on Work Better, we’re sharing ideas about how work is changing and why we need community more than ever. Help us spread these ideas by sharing an episode with a friend or a colleague. Work Better is brought to you by Steelcase, a global design and thought leader in the world of work. We help people do their best work by creating places that work better. Stay-up-to-date on design, insights and research to help people work better at steelcase.com/subscribe.