Episode #4 - How to create chatbots that people actually use, with Hillary Black

Yo, chatbots. They’re all the rage, but are they actually going to be a necessary tool for UX writers and content strategists in the future? How essential are they to your arsenal? If they are, what skills do you need to learn? That’s the crux of today’s interview with Hillary Black, VP of Strategy & Conversation Design at Black Ops.

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UX writing. Content design. Call it whatever you want: words and content are more important to good design and technology than ever. The words, phrases, and sentences you see in a user interface don't just appear there. They are written. Carefully crafted. This podcast is about the people who write those words, who design experiences with words, and who combine the power of language and technology.