Summer Disruptors in the Hospitality Industry (summer special)

As the summer season begins, the hospitality industry faces unique challenges and opportunities. In this episode, we'll explore key disruptions during this dynamic period:

Seasonal Staffing Challenges: Increased demand for leisure travel leads to staffing shortages, impacting service levels and operational efficiency.

Intensified Market Competition: Fierce competition for tourists requires effective marketing, unique offerings, and strategic partnerships to stand out.

Elevated Customer Service Expectations: Summer guests expect high-quality service and experiences, demanding efficient operations and well-trained staff.

Join us to learn how to navigate these seasonal disruptions and deliver exceptional guest experiences. Listen now to stay ahead in the hospitality industry!

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Om Podcasten

Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage.

Hosted on Acast. See acast.com/privacy for more information.