Training Back of the House Team Members in Customer Service

In the bustling world of hospitality, where the success of a business hinges on the seamless orchestration of front-of-the-house and back-of-the-house operations, clear communication channels serve as the lifeblood of efficiency and customer satisfaction.By establishing transparent pathways for dialogue between these two crucial realms, businesses can navigate challenges with finesse and cultivate an environment conducive to exceptional service.Moreover, instilling a profound understanding of the direct impact of their roles on the overall customer experience empowers back-of-the-house staff to elevate their performance beyond the confines of their kitchen or workspace.Through regular training, feedback, and recognition, businesses can nurture a culture of excellence, ensuring that every member of the team is motivated and equipped to deliver nothing short of excellence in customer service.Follow usWebsite https://www.wtfwalkthefloors.comLinkedIn https://www.linkedin.com/company/wtf-walk-the-floorsYouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDgConnect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information.

Om Podcasten

Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage.

Hosted on Acast. See acast.com/privacy for more information.