Turning tables without taking a turn on the experience! (Guest Žana Usher)

On this episode of WTF! Walk The Floors, All Things Hospitality Training we had a conversation with Žana Usher, from Devine Hospitality, about the importance of training in fine dining. In Žana’s words, “the faster the table turnover, and the more customers you serve, the higher the revenue. You can't control how long guests take to eat their meal, but there are ways to increase the efficiency of your service and get more tables seated in a shift.”And… guess what???? It all boils down to training! Product knowledge and personality are critical components to creating a memorable dining experience.Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices Hosted on Acast. See acast.com/privacy for more information.

Om Podcasten

Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage.

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