When Soft and Fluffy Met Coronavirus with Steve Andrews

Steve Andrews joins us to share the five important questions that will help you check in with your colleagues, rather than check up on them. Through these five questions, leaders can find out how their people really are, help them to solve their own problems and communicate empathy and support. [05:00] Rebuilding the NHS after the COVID CrisisSteve likens the recent COVID crisis to circumstances after the Second World War.Listening to the workforce and taking care of their psychological well-being is essential.[08:28] Why Compassionate Leadership Is ImportantFear generates particular knee-jerk reactions and anxieties where people are quick to make decisions.When you start to explore the art of medicine, you will be concerned with how you can collaborate with colleagues and other teams.[12:08] Stopping the Command/Control Leadership Model from Coming BackEvidence shows that compassionate leadership worked well during the COVID pandemic.Steve hopes that this becomes the driver to make compassionate leadership the norm.[13:24] Checking Up vs Checking InChecking up means that you’re asking someone if they’ve done a particular task.Meanwhile, checking in means that you’re asking about the well-being of the person.[17:42] The 5 Questions of Compassionate LeadershipQuestion number 1: How are you doing? Question number 2: How is your team doing?Question number 3: How are your colleagues doing?Question number 4: How can you help them? Question number 5: How do I serve you?[29:52] Results from Asking the Five Questions Steve shares that other hospitals in the UK picked up the five questions. Eventually, they became a training program.These questions emphasise connection, coaching, listening, and serving. [33:09] Who Can Use the Five Questions?Steve uses these questions to start conversations with people. The questions became a movement instead of just a tool.[36:12] Making a Difference with PTSDSteve has a portfolio of personal messages and gratitudes for using the five questions.People find value in using the 5 questions to form connections.[39:08] Tips on Using the 5 QuestionsKnow that you’ve asked a fundamental question.Don’t give yourself tasks that are too big.Give yourself time.Enjoyed This Podcast?Write a review and share this with your friends.Sign up for a FREE workbook.Join the Shapes Collective Facebook group.Find out more about our training here.Email Rachel or reach her on LinkedIn or Twitter.Podcast LinksPermission to ThriveThe Joyful DoctorHeadspace

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The podcast for GPs, hospital doctors and other professionals in high-stakes, high-stress jobs who want to thrive rather than just survive. You studied for years, you’re really good at what you do but you’ve noticed that you’re starting to feel overwhelmed, overworked and under-resourced. You may be comparing yourself to a frog in boiling water - the heat has built up so slowly that you haven’t noticed the extra-long days becoming the norm. You may feel on the edge and trapped in the very job that you’ve spent years working towards. Here’s the problem, frogs only have two choices; stay and be boiled alive, or jump out of the pan. The good news is that you are not a frog. You have many more choices than you think you do. You don’t have to quit, and nor should stress and burnout be inevitable. It is possible to be master of your own destiny, to craft your work life and career so that you can thrive even in the most difficult of situations. There are simple changes you can make which will make a huge difference to your stress levels and help you enjoy life again. Your host is Dr Rachel Morris, GP turned Executive Coach and Specialist in Resilience at Work who knows what it’s like to feel like an exhausted frog. In the podcast, she’ll be talking to friends, colleagues and experts all who have an interesting take on resilience for clever people in high-stakes, high-stress jobs so that together you can take back control to beat stress and burnout, survive and thrive.