Finding Your Catalyst (wsg Randy Urban)

During this episode, You, Me, and Your Top Three host and CGS Advisors CEO, Gregg Garrett, speaks with Randy Urban, Global CIO at Martin Brower. Randy is responsible for keeping quick service restaurants stocked and operating during this time of disruption. He speaks about trends in the global QSR industry and transformations that are taking place in his firm. And, of course, he speaks about his top three – from his first boss who instilled customer centricity into his system, to a systems thinker who taught him to not accept mediocracy, to a modern-day transformation artist. And you have to hear what Randy has to say about the need to find your catalyst. About Randy Urban Randy Urban is a transformation leader that incorporates innovative leadership techniques to drive high performing teams and engaged team members. Randy is the Global CIO for Martin Brower. In his role, Randy leads the progressive adoption of information and digital technology to lead the rapid expansion of the QSR business capabilities and revenue growth. Prior to his role with Martin Brower, Randy spent time with Adient / Johnson Controls as a Vice President in the Digital Office. He has also worked at Delphi Automotive, Solutions Consulting Group, and the Dow Chemical Company. Randy is a graduate of Central Michigan University and Kettering University. Show Highlights Segment 1: Overview 1:02        That pattern of resiliency that is emerging from COVID-19. 3:27        Can we return to the original? And should we? 5:18        Never waste a good crisis. 7:02        Leading a  global Quick Service Restaurant (QSR) provider. 8:58        Randy Urban – a life of stability mixed with great opportunities. Segment 2: The “Top Three” 13:08      Randy’s ‘Top Three’: Ron (Rocky) Brock – acute attention to detail & relentless focus on the customer. 17:44      Randy’s ‘Top Three’: Doug Quada – don’t accept mediocrity. Always consider the broader organizational requirements. 22:37      Randy’s ‘Top Three’: Peter Diamandis – there is a wealth of information that can influence your thinking and behavior if you seek them out.  (Singularity University) 29:36      Hints on leveraging the one-way relationship: Go out and talk to other people – industry conferences, other professionals, etc. Segment 3: Disruption & Transformation 31:52      “You have to still run your current business.” 34:52      The requirements of digital transformation. 40:04      The Quick Service Restaurant industry. 43:58      The effects of ‘Fresh’ on QSR – shortening the window of delivery. 46:52      The impact of Autonomous  and AI on the QSR industry. 50:10      Hint for managing through transformation. 52:38      The impact of the trend of personalization. Segment 4: Leadership & Wrapping Up 54:30      “The essence of leadership in influence.” 55:46      Thinking in terms of abundance versus scarcity. 59:48      “I think to think of gratitude in leadership – being thankful to the people around you and giving people compliments.” 1:01:45  Keep in touch with Randy Urban, Martin Brower. Additional Information Contact Randy Urban: Randy’s LinkedIn Contact Gregg Garrett: Gregg’s LinkedIn Gregg’s Twitter Gregg’s Bio Contact CGS Advisors: Website LinkedIn Twitter

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You, Me, and Your Top Three is a podcast focused on exploring leadership in the connecting world. Specifically, the podcast invites leaders to tell stories, reflect, and discuss their views on: - disruptions in industry and society; - how they are leading transformations considering these disruptions - brave leadership to drive transformation. It is this last point where we focus most of the discussion, asking our guests to share their insights into the relationships they have with their “Top 3” closest advisors. It is our observation and experience that as the world connects, the importance of a diverse set of counselors is increasing in value. For some this may be a formal advisor who has been contracted on behalf of the company. For most this will be deep relationships in which they have been invested and nurtured. Through stories and discussion, we strive to celebrate the art of giving and receiving advice. The stories that are told are heartfelt and real. At the root we are exploring the process of knowledge building, relationship building, and perhaps most importantly, confidence building. After all, it takes a brave leader to battle the inertia that exists in industries, our organizations, and in ourselves. It is our hope that as successful leaders open up about around the subjects and the way in which they interact with their closest confidants, that our listeners will, in turn, reflect on their own “virtual board of advisors.” Over time they will then surround themselves with those who help them stretch toward greatness and lead bravely in the connecting world.