Agency Side Series: Kelly Vaughn, Founder & CEO of The Taproom

On the first episode of the Agency Side Series, I sit down with Kelly Vaughn - Founder & CEO of The Tap Room. We touch on her unconventional background, building culture whilst not creating an echo chamber, the concept of an ideal client and advice she’d give to somebody embarking on their own agency journey.

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Factory is a specialist Customer Experience (CX) agency. We design, build and refine Customer Experiences for D2C and Multichannel brands. We also produce the best CX content on the internet through our newsletter, events, blog and this podcast. Want to make happy customers? Learn more here: https://www.factory-digital.com/