Ep 55: Gary Penn, Global eCommerce Consultant at Chameleon Collective.

I sit down with Gary Penn, Global eCommerce Consultant at Chameleon Collective. We explore how the eCommerce landscape has changed in the last twenty years, what the modern DTC playbook looks like, how the Chameleon Collective are disrupting the traditional consultancy model, the challenges of platform selection, why brands need to think about multichannel strategies and how crypto can be used for a good cause.   This episode is proudly brought to you by Klaviyo 🙏  Enjoy ✌️

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Factory is a specialist Customer Experience (CX) agency. We design, build and refine Customer Experiences for D2C and Multichannel brands. We also produce the best CX content on the internet through our newsletter, events, blog and this podcast. Want to make happy customers? Learn more here: https://www.factory-digital.com/