Ep 56: Mike Stevens, founder, consultant and author of The Direct To Consumer Playbook

I sit down with Mike Stevens, founder, consultant and author of The Direct To Consumer Playbook. We explore working in startups before startups were a thing, shaking up the confectionary industry with Peppersmith, why timing is so important for selling a company, DTC’s state of play and relevance in 2022, why he decided to write The Direct To Consumer Playbook, the power of omnichannel strategies and disrupting the homeware category with his new venture, Hutside.   This episode is proudly brought to you by Klaviyo 🙏  Enjoy ✌️

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Factory is a specialist Customer Experience (CX) agency. We design, build and refine Customer Experiences for D2C and Multichannel brands. We also produce the best CX content on the internet through our newsletter, events, blog and this podcast. Want to make happy customers? Learn more here: https://www.factory-digital.com/