Episode 11: James Symes, co-founder of The Bike Club

On this episode, I sit down with James Symes (co-founder of The Bike Club) and we touch on The Bike Club journey, starting a business with his life-partner, how he's handling COVID and the best piece of advice anyone has ever given him. 

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Factory is a specialist Customer Experience (CX) agency. We design, build and refine Customer Experiences for D2C and Multichannel brands. We also produce the best CX content on the internet through our newsletter, events, blog and this podcast. Want to make happy customers? Learn more here: https://www.factory-digital.com/